Terms and Conditions

These Terms and Conditions ("Terms") are an agreement between you and WorkflowEra, Meera nagar, Chittaurgarh, Chittorgarh, Rajasthan 312617, India ("WorkflowEra", "we", "us"). They apply when you visit workflowera.com or use the WorkflowEra app, online store, chatbot, AI agents and related services (together, the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms.

1. Who can use WorkflowEra

• You must be at least 18 years old and able to enter a binding contract under Indian law.
• The Service is meant for business use. If you sign up on behalf of a business, you confirm that you are authorised to accept these Terms for it, and "you" means that business.
• You must give us true and complete information and keep it up to date.

2. Your account

• Keep your password safe and do not share your login. You are responsible for everything done through your account, including by team members you add.
• You decide which team members can access which parts of your account through roles and permissions.
• Tell us immediately at support@workflowera.com if you think someone has used your account without permission.

3. Free trial

New accounts get a free trial of 14 days with access to the features of the plan. No payment details are needed to start the trial. At the end of the trial you can choose a paid plan. If you do not, your account becomes read-only or is paused, and your data is kept for 30 days so you can subscribe or export it.

4. Plans, prices and payment

• Current plans and prices are shown on our pricing section. Prices are in Indian rupees. GST at the applicable rate is added to the price.
• Subscriptions are billed in advance, monthly or yearly, through our payment partner. You authorise us and our payment partner to charge the payment method you choose.
• Unless you cancel, a subscription renews for the same period at the price in force at renewal. We will remind you before a yearly renewal.
• Offer and festival prices apply to the billing period stated in the offer. After that, the regular price applies unless we say otherwise.
• We may change prices for future billing periods. We will tell you at least 15 days before a change affects you.
• If a payment fails, we will try again and remind you. If it is still unpaid after 7 days, we may pause your account until payment is made.
• Charges from third parties, such as WhatsApp conversation fees charged by Meta, SMS charges, domain registration or payment gateway fees, are separate and are your responsibility unless your plan says otherwise.

Refunds and cancellations are covered by our Refund and Cancellation Policy.

5. Your data

• You own your data. All information you or your customers put into WorkflowEra ("Customer Data") belongs to you. We do not claim any ownership of it.
• You give us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Service for you.
• You can export your data at any time while your account is active, and for 30 days after it ends. After that we delete it as described in our Privacy Policy.

6. Data protection

For personal data about your customers, leads, suppliers and staff that you store in WorkflowEra, you are the Data Fiduciary and WorkflowEra is your Data Processor under the Digital Personal Data Protection Act, 2023. This means:

• Your duties. You must have a lawful basis, such as valid consent, for collecting and using that personal data. You must give people the notices the law requires, honour their requests to access, correct or erase their data, and respond to their grievances.
• Our duties. We process that data only to provide the Service and on your instructions. We keep it confidential, protect it with reasonable security safeguards, make sure our staff and sub-processors are bound to do the same, help you respond to requests from individuals, and tell you without undue delay if we become aware of a personal data breach affecting it.
• Sub-processors. We use trusted providers for hosting, messaging, payments, email and AI features. They are bound by contract to protect your data. A list is available on request at support@workflowera.com.
• When your account ends, we delete or return Customer Data as set out in section 5, unless the law requires us to keep it.

7. Messaging, social media and connected services

• You may message only people who have agreed to hear from you. You must follow the WhatsApp Business policies, Meta's terms, the TRAI rules on commercial communication (including DLT registration for SMS), and all anti-spam laws.
• When you connect a third-party service such as WhatsApp, Facebook, Instagram, Google, WordPress or Razorpay, your use of it is also governed by that provider's terms. We are not responsible if a provider changes, limits or stops its service, or suspends your account with them.
• Content you publish or send through WorkflowEra, including posts, offers and messages, is your responsibility.

8. AI agents

AI agents and assistants prepare drafts, suggestions and summaries based on your data. AI output can be inaccurate or incomplete. You are responsible for reviewing it before you send, publish or rely on it. Where a feature sends messages automatically, it does so only after you switch that automation on.

9. Acceptable use

You agree not to use the Service to:

• Break any law, or sell goods or services that are illegal in India.
• Send spam, unsolicited bulk messages or misleading offers.
• Collect or use personal data without a lawful basis.
• Upload content that is defamatory, obscene, hateful, infringes someone else's rights, or is otherwise unlawful under the Information Technology Act, 2000 and its rules.
• Upload viruses or harmful code, try to break our security, or access other businesses' data.
• Overload, copy, resell, reverse engineer or build a competing product from the Service.

We may remove content or suspend accounts that break these rules, and will tell you why unless the law prevents us.

10. Availability and support

We work to keep the Service available at all times, but it may sometimes be unavailable because of maintenance, updates or events outside our control. We will give advance notice of planned maintenance where possible. Support is available by email at support@workflowera.com during 10 AM to 5 PM (IST), Monday to Saturday.

We keep improving the Service. We may add, change or remove features. If we remove a major feature you pay for, we will tell you in advance.

11. Our intellectual property

The WorkflowEra name, logo, software, designs and content are owned by WorkflowEra or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or ideas, we may use them without any obligation to you.

12. Suspension and termination

• You can stop using the Service and cancel your subscription at any time from your account or by writing to us.
• We may suspend or close your account if you seriously or repeatedly break these Terms, do not pay, or if the law requires it. Where reasonable, we will warn you first and give you time to fix the problem.
• Sections that by their nature should continue after termination, such as data ownership, payment, liability and governing law, will continue to apply.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that it will meet every business need. WorkflowEra is a business tool. It does not give legal, tax or accounting advice. Please check GST calculations, invoices and filings with your accountant.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as loss of profit, revenue, goodwill or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited under Indian law.

15. Indemnity

You agree to compensate WorkflowEra for losses, claims and costs (including reasonable legal fees) caused by your breach of these Terms, your content or messages, or your misuse of personal data.

16. Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new "Last updated" date. If the changes are important, we will tell you by email or in the app at least 15 days before they take effect. If you continue to use the Service after that, you accept the new Terms.

17. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any dispute in good faith. If we cannot resolve it within 30 days, the courts at Chittorgarh, India will have exclusive jurisdiction.

18. Grievances and contact

For questions or complaints about the Service or any content on it, contact our Grievance Officer, WorkflowEra, at support@workflowera.com. We acknowledge complaints within 48 hours and aim to resolve them within 30 days. You can also reach us through our Contact Us page.