Refund and Cancellation Policy

We want you to be sure WorkflowEra is right for your business before you pay. That is why every account starts with a free trial. This policy explains how cancellations and refunds work for subscriptions bought from WorkflowEra.

1. Try before you pay

Every new account gets a free trial of 14 days. No payment details are needed during the trial, and you are not charged anything unless you choose a paid plan.

2. Cancelling your subscription

• You can cancel at any time from your account settings or by writing to support@workflowera.com from your registered email address.
• Cancellation stops the next renewal. You keep full access until the end of the period you have already paid for.
• After that, you can export your data for 30 days before it is deleted, as explained in our Privacy Policy.

3. Refunds

• Monthly plans. Monthly payments are not refundable, because you can try the full product free before paying and cancel any time before the next month starts.
• Yearly plans. If you cancel a yearly plan within 7 days of your first yearly payment, we will refund the full amount. After 7 days, yearly payments are not refundable, and your plan stays active until the end of the paid year.
• Renewals. Renewal payments are not refundable. If you forgot to cancel a yearly renewal, write to us within 7 days of the renewal date and we will review your request in good faith.
• Charged by mistake. If you were charged twice, charged after you cancelled, or charged the wrong amount because of an error on our side, we will refund the extra amount in full.
• Service problems. If a serious problem on our side stops you from using WorkflowEra for more than 72 hours in a row and we cannot fix it, you may request a refund for the unused part of that billing period.
• Offer, festival or discounted prices are refunded at the amount you actually paid.
• Third-party charges, such as WhatsApp conversation fees, SMS charges, domain registration and payment gateway fees, are not refundable by us.

4. How to request a refund

Email support@workflowera.com from your registered email address with your business name, the payment date, the amount and the reason for your request. We reply within 2 working days.

5. When you will receive your money

Approved refunds are made to the original payment method, such as card, UPI, net banking or wallet, through our payment partner. Refunds are usually processed within 5 to 7 working days of approval. Your bank may take a few extra days to show the amount in your account.

6. Questions

If you have any question about a charge, please contact us at support@workflowera.com or - before raising a dispute with your bank. We are happy to help.